FAQ

To redirect a client to a specific package, you need to copy the part after the question mark from your affiliate program link:

?partner=b999999

Then, you can paste this part into the link of the chosen package, as shown in the example:

https://www.smarthost.eu/smart-and-smart-pro-hosting-plans?partner=b999999

Affiliate program links can be found in the client panel under the "Affiliate Program" tab.

Each client is identified by a cookie, which is set on their computer when they visit our website through a banner on your site. The cookie remains valid for 180 days.

We have an affiliate program that allows you to earn a commission on every hosting service purchased through your affiliate link. The commission is paid out once you accumulate a minimum of 100 PLN. The affiliate program is available for both businesses and individuals.

More details can be found at: Affiliate Program (smarthost.eu)

Yes! To protect our clients, we block files with extensions such as .exe or .vbs. Protection will work even if these files is compressed.

Configuring outgoing mail:

SMTP Port: 587, if encrypted with SSL / TLS (normal password): 465

Configuring incoming mail:

IMAP Port: 143, if encrypted with SSL / TLS (normal password): 993

or

POP3 Port: 110, if encrypted with SSL / TLS (Normal password): 995

On all our servers, SPF (Sender Policy Framework) records are correctly configured, ensuring proper email reception by other servers.

Additionally, the SPF:SRS (Sender Rewriting Scheme) mechanism allows for safe email forwarding, ensuring that messages reach recipients and are not marked as spam.

We do not impose specific restrictions on sending emails. Most settings are default for typical mail servers. The only limit is the number of emails sent – up to 1,000 emails per hour. The capacity of a single email has been increased from the standard 50 MB to 100 MB.

Yes - Smarthost servers support port 587 (smtp-submission) for sending mail. Port 587 is intended for sending e-mails by client mail programs, we recommend changing the outgoing e-mail port from standard 25 to port 587. For example, an Orange internet connection users need to change port to 587 to get send mails ability because port 25 is default blocked.

Yes, every message coming to Smarthost.eu servers is scanned for viruses. A infected message is automatically deleted.

Our servers have multi-layered anti-spam protection installed. Every email is checked by the SpamAssassin tool, which each user can customize according to their needs. Our servers also verify senders via SPF records. Additionally, we check emails against several RBL blacklists, including our own spammer lists.

The login for an additional FTP account is always "login@your-domain.com". For the server/host, you should provide: ftp.name.smarthost.eu (replace "name" with your hosting account name) and port 21.

The main ftp account is the name and password identical to the cPanel admin panel. This account has full rights to the public_html directory, which is the main directory for websites, for a hosting account.

When the CURL tool is used on the server to download data, there are certain differences in how it works depending on the operating system. On our servers running CentOS/CloudLinux, the curl command must be invoked with the -L flag to correctly download the content. On servers with Linux systems based on Debian, this flag is not necessary.

On Smarthost servers, various PHP versions are available, from 5.6 to 8.4, which can be used depending on your needs, including for Composer and other PHP-based applications. Hosting accounts also allow you to manually run any PHP version via SSH. We have prepared a guide that shows how to do this: https://blog.smarthost.eu/how-to-install-wp-cli-on-smarthost-eu-servers

ModSecurity is an Apache module that protects websites from external attacks by blocking known exploits using rules based on regular expressions. It has been enabled by default on Smarthost.pl servers since 7.11.2014 and protects against code injection attacks. It can be disabled manually in the cPanel for each hosting account.

Core files (.core) are created when a PHP script or a program in memory is improperly closed or interrupted. These core. files contain a memory dump that can be used to diagnose a malfunctioning application.

Core files are often also created due to incorrect directives in local php.ini, .user.ini, or .htaccess files.

Core files, which take up space on the server, can be deleted. However, the fact that they are being generated indicates that something is not functioning correctly with the scripts. Before deleting them, it is advisable to review these files to diagnose the cause of the application's malfunction.

Every user can customize php.ini variables according to their application's requirements.
The variables can be edited in cPanel -> MultiPHP INI Editor. They can also be modified directly in the php.ini file or .htaccess in the domain's root directory.

To transfer your domain to Smarthost, you just need to obtain the auth-info code for your domain from your current registrar. Once you have the code, simply visit our website and fill out the transfer form: https://www.smarthost.uk/domain-transfer. 

To add a domain to your hosting account, follow these steps:

1. Log in to the cPanel and go to Domains > Create a new domain.
2. Enter the domain name you want to add.
3. Choose the path to the directory that the domain will point to. By default, the system creates a directory with the same name as the domain. You can change the directory path even after the domain is added.

When adding the new domain in the cPanel panel (as "secondary domain"), please provide our dns servers to the domain registrar:

dns.smarthost.eu (IP: 91.211.220.10)

dns2.smarthost.eu (IP: 193.93.88.10)

dns3.smarthost.eu (IP: 51.91.27.195)

For the purpose of connecting to the database server is localhost.

On the new servers, MySQL database version 8.0.x or MariaDB version 10.3.x is installed.

If you want to automatically route the connection from http to https, add the following lines at the beginning of the .htaccess file in the root directory of the domain

Without the prefix www:

RewriteEngine On

RewriteCond %{HTTPS} !=on

RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

With the www prefix:

RewriteEngine On

RewriteCond %{HTTPS} off

RewriteRule .* https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

RewriteCond %{HTTP_HOST} !^www\. [NC]

RewriteRule .* https://www.%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

All hosting accounts at Smarthost.pl come with free SSL certificates by default. Simply add the domain through the Domains section in cPanel, and the free certificate will be generated automatically within a few minutes.

To clear up any doubts and frequently asked questions – with us:

• No separate IP is required for the SSL certificate (you can have multiple domains on one account, each with its own SSL certificate)

• Certificates are completely free, automatically installed, and renewed. Let's Encrypt certificates are recognized by all web browsers.

All our hosting accounts come with built-in free SSL certificates from Let's Encrypt. The certificates are installed automatically after adding the domain in the "Domains" section of cPanel. Therefore, there is no need to install the certificate manually.

Details about the SSL certificate are available here.

We offer online credit card payment services through Visa, Autopay (Bluemedia) and PayPal operators.

The hosting package can be changed at any time in the customer panel: www.smarthost.uk/panel

By changing the package, a proforma invoice is automatically generated, which is the difference between the prices of hosting packages. The days that have been left until the end of the current accounting period will also be included. You pay only the difference in price and only for the part of the year that remained until the end of the settlement period.

At the time of paying the fee for exchanging the package with online payment - the change is made automatically at the time of payment.

Often during the Joomla installation, after entering the correct data, an error may appear:

Could not connect to the database. Connector returned number: Error connecting to PGSQL database.

The solution to the problem is to change "localhost" to "127.0.0.1", because this is the same.

Yes, we realize that one of the advantages of WordPress, Joomla and others are a huge amount thanks to the active community of Internet users. We recommend that you regularly keep up-to-date with modules, templates, plugins, etc.

We, for our part, also take care of the security of your websites not allowing scripts of unknown origin to cause damage. On Smarthost servers we have implemented protection against over 4000 exploits.

Of course, there are many WordPress installations on our servers.
This software can be installed manually using the official archive or via the Softaculous auto-installer. This system also allows for creating website backups (so-called staging).

When installing Joomla 1.5.20, an error occurs that a syntax error exists.

The error is related to the fact that version 1.5.x is an old version of Joomla and the MySQL database server version 8.0.x is installed on the server.

Joomla 1.5.x can be installed by manually modifying installation scripts

Nevertheless, we do NOT recommend installing old versions due to possible safety gaps

We making complete migrations for our clients. If you want to transfer hosting to us, we will take your websites and e-mail accounts with all messages (including imap folders, if used).

We provide this service for free.

More details are available at: https://www.smarthost.eu/free-hosting-transfer-to-Smarthost

Yes, we send the first reminder 28 days before the end of the service, then 21, 14, 7, 3 days before the expiration and the last one on the expiry date.

We have introduced WordPress security against attacks on wp-login and wp-admin. You can read about it here.

The servers also feature WAF (Web Application Firewall) security and a specialized tool delivered by the cPanel system: cpHulk.

Yes, currently all our hosting accounts with SSH access are adapted to run the application created for the Node.js platform, after installing it according to our guide: https://www.smarthost.eu/blog/how-to-run-node-js-in-cpanel

Avaliable ports for Sharded Hosting is range from 49152 to 65534. if the port is occupied by another client, use the next available one. 

Thanks to the .htaccess redirect given in the above guide, we can use the Node.js server as a web server and access the pages it serves both via port 80 (http) and 443 (https).

Yes, it is possible to enable ssh access on all hosting accounts, except for test (unpaid) accounts.

You can enable ssh access yourself in the Customer Panel.

Backups of the entire hosting account are made daily, during the night. The backup is transferred immediately after execution on the external matrix (separate hardware, in separate rooms of the server room).

You can restore data from the last 7 backups (available in smart series packages) or the last 14 backups (available in smart-pro series packages).

Data recovery is free of charge. You can restore the data yourself via cPanel – you can recover selected data from any date, such as a specific website (directory), database, or email account.

We only use branded solutions - therefore, on all our hosting servers we offer one of the most popular solutions in the domain of hosting software, i.e. american cPanel.

cPanel software is responsive and works correctly and conveniently on mobile devices.

Our hosting servers are the most modern server platforms. We do not use used equipment. Currently, in our datacenter work almost only machines of Dell, based on dual twenty-core Intel Xeon processors and fast memory DDR4. We use only rack servers, placed in our own professional server room located in Poland (air conditioning, fire protection, power protection from several substations, multiple connections, physical protection, etc.)

More information in server room section

Of course, our dns servers according to the best practices are physically located in different locations (in two different ASN autonomous networks), in two different geographical locations, connected to the Internet via links from different providers.

Nothing, because all of our accounts are without limits!

The user can manage the entire hosting account. There is no strict division of space for websites or mail. However, there is a possibility of limiting the capacity of individual e-mailboxes (although this is not recommended) - often "forgetting" about the limit is the reason for reporting problems with mail loss, due to the fact that e-mail is rejected when the e-mail account capacity is exceeded.